FAQ

Is my data safe with Vital Statistics?

Yes, it is absolutely safe. We simply connect services to our dashboards, we don’t store your data anywhere within our network. We have a top tier data-center, SSL for all “in transit events”, user access controls and policies, vulnerability monitoring, and a culture of internal controls and policies – We take care of it all so you and your IT staff can sleep at night. Certifications include Safe Harbor, SSAE 16 / ISAE 3402. With solid data encryption and the VeriSign seal of approval, you know you can trust your business metrics to Vital Statistics.

My screen sometimes isn’t right up to date.

Some web browsers dont refresh content. Follow these steps for an easy fix

1. Run Vital Statistics using firefox browser: http://www.mozilla.org/en-US/firefox/new/#download-fx

2. You then need to install: https://addons.mozilla.org/en-us/firefox/addon/115/contribute/roadblock/?src=dp-btn-primary&version=17.0.0

3. Browse to correct Vital Statistics page and right click, enable reload every and set reload time to 15 min.

Where can I access my dashboard from?

You can access your dashboard from anything that has a browser and internet connection. PC’s, tablets, smartphones and large screen smart TV’s are all compatible with the Vital Statistics dashboard.

Do I have to commit to Vital Statistics for any period of time?

No, with Vital Statistics there are no long contracts – just monthly billing that you can change, upgrade or cancel at any time.

How long does it take for my dashboard to be delivered?

Providing you choose gauges from the Gauge Gallery and there is no extra customisation needed, you can expect to have your dashboard operational in your office 7 – 10 days after submitting the required information.

Can I make money out of Vital Statistics?

Too right! Aside from the fact that your new dashboard will help engage your staff like never before, Vital Statistics will give you a Maintenance Fee FREE month for every person you introduce to us that becomes a dashboard user

Still got some unanswered questions? Send them to support@vitalstatistics.net.au for a speedy response.